chuck [at] vervemediagroup.com
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login and click to Open A Support Ticket
For personal support customers who have forgotten your personal support phone number, please click the live support and request the number for your account.
Standard Support Policy:
Standard clients receive 24/7 email support and available live chat support. We do not guarantee phone support for standard clients. However, many issues clients have are simple and easy and can be handled by support durring regular office hours.
Premium Support Policy:
Premium clients receive 24/7 email support and available live chat support. Also included is our personal support by phone. Each premium client that signs up with premium support will receive our personal support contact number for 365 day support. We provide a single point support person who you will be in contact with at all times.
What About Our Server Where Your Site Resides:
Our server is a dedicated server maintained 24 hours a day 7 days a week by a team of tech staff available at all times. We pay a great price to provide you with a trouble free experience. We do not use a reseller server or a shared server where your site can have vulnerabilities from other resellers or clients who can abuse the server. Our clients are protected by being on our dedicated server with firewall protection.
To find out more about our hosting management, Please visit our hosting management partners data center information page at http://hivelocity.net/network-datacenter/data-center-tour
About Our Hosting Management Data Center:
Hivelocity.net's connectivity is comprised of multiple redundant Tier 1 back-bone providers. Through our partnerships with Global Crossing and Cogent we currently have 23 Gbps bandwidth capacity. Simply put, we have an enormous connection directly to the internet and the ability to serve any internet need one could dream up.
n+1 Diesel Generators, UPS, Battery Backup and DC power to provide conditioned power to the IP floor. Our redundant Cisco and Foundry routers utilize BGP4 protocol to provide redundant service through our multiple providers. All of our shared servers utilize RAID for maximum data availability.
Network security is a priority and includes but is not limited to the following: Redundant firewalls that stop most attacks before they start. Each of our servers are loaded with an early warning intrusion detection system that is automatically updated each time a new security flaw is discovered worldwide. Physical security is also of the utmost importance to our network. We have in place many of the latest security measures, including: fire detection and suppression, 24/7 armed guards and closed circuit cameras monitoring every square foot of our facility.